Thank you for your patience as we continue improving.
Abrir la aplicación móvil
Elsy's Bird and Feed StoreHours: Mon–Fri: 8:00 AM — 6:00 PM
Need a hand? We’re just a call or text away and happy to help out.
Política de devoluciones
Return & Refund Policy
Effective Date: January 1, 2026
At Elsy’s Birds & Feed, we strive to provide quality products and excellent customer service. Please review our return policy carefully before making a purchase.
Online Order Returns
Most new, unopened, and unused items purchased through our website may be returned within 14 days of delivery for a refund or exchange, subject to the conditions below.
To initiate a return, please contact us with your order number and reason for return.
Return Eligibility
To qualify for a return, items must:
- Be returned within 14 days of delivery
- Be unused and in resalable condition
- Be in the original packaging
- Include all accessories, parts, labels, manuals, and documentation
- Be accompanied by proof of purchase
We reserve the right to deny returns that do not meet these requirements.
Non-Returnable Items
For health, safety, and biosecurity reasons, the following items are non-returnable and non-refundable:
- Live animals
- Vaccines
- Prescription products
- Medications
- Perishable products
- Opened feed
- Opened pet food
- Opened supplements
- Opened animal health products
- Custom or special-order items
- Clearance or final-sale items
- Gift cards
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery.
Please provide:
- Order number
- Description of the issue
- Photos of the item and packaging
We may offer a replacement, store credit, or refund at our discretion.
Restocking Fee
A 15% restocking fee may apply to approved returns involving:
- Special-order products
- Equipment
- Feed products
- Bulk purchases
- Other designated merchandise
Shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped
- The item arrived damaged
- The item is defective upon arrival
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
Refund Processing
Once your return is received and inspected, we will notify you regarding approval or denial.
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for processing after approval. Financial institutions may require additional time to post refunds.
Order Cancellations
Orders may be canceled before shipment.
Once an order has shipped, it falls under this Return Policy and cannot be canceled.
Special-order items, custom orders, and live animal purchases may not be canceled once processing has begun.
Live Animal Sales
All live animal sales are final.
Due to the nature of live animals and factors outside our control after purchase, no refunds, returns, exchanges, warranties, or guarantees are provided on live animal purchases.
Customers are responsible for proper transportation, housing, feeding, veterinary care, and compliance with all local laws and regulations.
Contact Us
If you have questions regarding a return, please contact us:
Elsy’s Birds & Feed
Website: www.elsysbirdsandfeed.com
Email: elsybirdsandfeedstore@gmail.com
Impulsada por Lightspeed
Mostrar precios en:USD
